Comprehensive Agency Assessment June 2010

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==Table of Contents==  
==Table of Contents==  
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'''*I. EXECUTIVE SUMMARY.................1'''
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=== I. EXECUTIVE SUMMARY ===
**A. A VISION FOR THE PEACE CORPS AT FIFTY ......... 1  
**A. A VISION FOR THE PEACE CORPS AT FIFTY ......... 1  
**B. THE PEACE CORPS’ MISSION AND THREE GOALS ............. 2  
**B. THE PEACE CORPS’ MISSION AND THREE GOALS ............. 2  
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***C.2. Assessment methodology....... 3  
***C.2. Assessment methodology....... 3  
***C.3. Organization of the report .. 3  
***C.3. Organization of the report .. 3  
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=== II. VISION ===
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'''*II. VISION ..........................5'''
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**A. VISION FOR THE PEACE CORPS AT FIFTY ............................................................... 5  
**A. VISION FOR THE PEACE CORPS AT FIFTY ............................................................... 5  
**B. THE PEACE CORPS’ MISSION AND THREE GOALS ................................................ 6  
**B. THE PEACE CORPS’ MISSION AND THREE GOALS ................................................ 6  
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**H. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION..................... 18  
**H. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION..................... 18  
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'''*III. BACKGROUND AND ASSESSMENT METHODOLOGY ....21'''
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=== III. BACKGROUND AND ASSESSMENT METHODOLOGY ===
**A. THE PEACE CORPS – A BRIEF HISTORY ................................................................. 21  
**A. THE PEACE CORPS – A BRIEF HISTORY ................................................................. 21  
***A.1. Introduction ................................ 21  
***A.1. Introduction ................................ 21  
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***D.4. The agency assessment advisory committee ............................................................... 32  
***D.4. The agency assessment advisory committee ............................................................... 32  
***D.5. The independent review process  32  
***D.5. The independent review process  32  
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'''*IV. ADJUSTING VOLUNTEER PLACEMENT TO REFLECT PRIORITY UNITED STATES INTERESTS, COUNTRY NEEDS AND COMMITMENT TO SHARED GOALS, AND VOLUNTEER SKILLS..............................................................35'''
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===IV. ADJUSTING VOLUNTEER PLACEMENT===
**A. DESCRIPTION OF THE CURRENT PROCESS ........................................................... 35  
**A. DESCRIPTION OF THE CURRENT PROCESS ........................................................... 35  
***A.1. Introduction ................................ 35
***A.1. Introduction ................................ 35
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***C.2. Strategy for implementation of the recommendations................................................. 52  
***C.2. Strategy for implementation of the recommendations................................................. 52  
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*'''V. STRENGTHENING MANAGEMENT AND INDEPENDENT EVALUATION AND OVERSIGHT....................55'''
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===V. STRENGTHENING MANAGEMENT AND INDEPENDENT EVALUATION AND OVERSIGHT===
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''''*PART A: STRENGTHENING MANAGEMENT ..................................................................................................... 55''''
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====PART A: STRENGTHENING MANAGEMENT ====
**A. DESCRIPTION OF THE CURRENT PROCESS ........................................................... 55
**A. DESCRIPTION OF THE CURRENT PROCESS ........................................................... 55
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***A.3. Human resources management .................................................................................... 61
***A.3. Human resources management .................................................................................... 61
***A.4. Consistency in management practices ......................................................................... 69
***A.4. Consistency in management practices ......................................................................... 69
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**B. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**B. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION ...................................................................................................... 71
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IMPLEMENTATION ...................................................................................................... 71
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***B.1. Summary of findings and recommendations ............................................................... 71
***B.1. Summary of findings and recommendations ............................................................... 71
***B.2. Strategy for implementation of the recommendations................................................. 73
***B.2. Strategy for implementation of the recommendations................................................. 73
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*'''''PART B: THE FIVE-YEAR RULE........................................................................................................................... 77'''''
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====PART B: THE FIVE-YEAR RULE====
**A. BACKGROUND ............................................................................................................. 77
**A. BACKGROUND ............................................................................................................. 77
***A.1. Introduction ................................................................................................................. 77
***A.1. Introduction ................................................................................................................. 77
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***B.3. Studies and assessments .............................................................................................. 87
***B.3. Studies and assessments .............................................................................................. 87
***B.4. Changes to implementation of the five-year rule ........................................................ 88
***B.4. Changes to implementation of the five-year rule ........................................................ 88
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*C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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*C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION ...................................................................................................... 89
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IMPLEMENTATION ...................................................................................................... 89
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***C.1. Summary of findings and recommendations ............................................................... 89
***C.1. Summary of findings and recommendations ............................................................... 89
***C.2. Strategy for implementation of the recommendations................................................. 91
***C.2. Strategy for implementation of the recommendations................................................. 91
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'''''*PART C: STRENGTHENING EVALUATION AND OVERSIGHT ....................................................................... 95''''
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====PART C: STRENGTHENING EVALUATION AND OVERSIGHT ====
**A. DESCRIPTION OF THE CURRENT SYSTEM ............................................................. 95
**A. DESCRIPTION OF THE CURRENT SYSTEM ............................................................. 95
***A.1. Monitoring and evaluation tools .................................................................................. 95
***A.1. Monitoring and evaluation tools .................................................................................. 95
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***A.4. Office of Chief Compliance Officer .......................................................................... 100
***A.4. Office of Chief Compliance Officer .......................................................................... 100
**B. RECENT CHANGES .................................................................................................... 100
**B. RECENT CHANGES .................................................................................................... 100
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION .................................................................................................... 101
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IMPLEMENTATION .................................................................................................... 101
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***C.1. Summary of findings and recommendations ............................................................. 101
***C.1. Summary of findings and recommendations ............................................................. 101
***C.2. Strategy for implementation of recommendations .................................................... 103
***C.2. Strategy for implementation of recommendations .................................................... 103
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'''*VI. IMPROVING THE RECRUITMENT AND SELECTION PROCESS TO ATTRACT A WIDE DIVERSITY OF HIGHLY AND APPROPRIATELY SKILLED VOLUNTEERS.................................................105'''
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===VI. IMPROVING THE RECRUITMENT AND SELECTION PROCESS===
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 105
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 105
***A.1. Overview of the Volunteer delivery system .............................................................. 105
***A.1. Overview of the Volunteer delivery system .............................................................. 105
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***B.2. Field based recruiters ................................................................................................ 117
***B.2. Field based recruiters ................................................................................................ 117
***B.3. Volunteer delivery system modernization and re-design .......................................... 117
***B.3. Volunteer delivery system modernization and re-design .......................................... 117
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION........... 118
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IMPLEMENTATION .................................................................................................... 118
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***C.1. Summary of findings and recommendations ............................................................. 118
***C.1. Summary of findings and recommendations ............................................................. 118
***C.2. Strategy for implementation of the recommendations............................................... 119
***C.2. Strategy for implementation of the recommendations............................................... 119
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*VII. MEDICAL CARE OF VOLUNTEERS .................................................................................................................... 121
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===VII. MEDICAL CARE OF VOLUNTEERS ===
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 121
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 121
***A.1. Providing health care to Volunteers .......................................................................... 121
***A.1. Providing health care to Volunteers .......................................................................... 121
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***A.6. Quality of the Volunteer health system ..................................................................... 126
***A.6. Quality of the Volunteer health system ..................................................................... 126
**B. RECENT CHANGES .................................................................................................... 127
**B. RECENT CHANGES .................................................................................................... 127
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION .. 129
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IMPLEMENTATION .................................................................................................... 129
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***C.1. Summary of findings and recommendations ............................................................. 129
***C.1. Summary of findings and recommendations ............................................................. 129
***C.2. Strategy for implementation of recommendations .................................................... 130
***C.2. Strategy for implementation of recommendations .................................................... 130
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*VII. MEDICAL CARE OF VOLUNTEERS....................................................................................................................121
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====PART A: VOLUNTEER TRAINING ====
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*PART A: VOLUNTEER TRAINING .....................................................................................................131
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**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 131
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 131
***A.1. Introduction ............................................................................................................... 131
***A.1. Introduction ............................................................................................................... 131
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***B.2. Behavior change intervention .................................................................................... 138
***B.2. Behavior change intervention .................................................................................... 138
***B.3. Measuring training effectiveness ............................................................................... 138
***B.3. Measuring training effectiveness ............................................................................... 138
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION .. 139
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IMPLEMENTATION .................................................................................................... 139
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***C.1. Summary of findings and recommendations ............................................................. 139
***C.1. Summary of findings and recommendations ............................................................. 139
***C.2. Strategy for Implementation of the recommendations .............................................. 141
***C.2. Strategy for Implementation of the recommendations .............................................. 141
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*PART B: STAFF TRAINING ................................................................................................................................. 145
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====PART B: STAFF TRAINING====
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 145
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 145
***A.1. Structure of overseas staff ......................................................................................... 145
***A.1. Structure of overseas staff ......................................................................................... 145
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***A.2. Overseas training for country directors, program and training staff, and administrative
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***A.2. Overseas training for country directors, program and training staff, and administrative officers ..................... 146
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officers....................................................................................................................... 146
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***A.3. Staff orientation and development beyond OST ....................................................... 146
***A.3. Staff orientation and development beyond OST ....................................................... 146
***A.4. Internal Management Assessment of the Center for Field Assistance and Applied
***A.4. Internal Management Assessment of the Center for Field Assistance and Applied
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***B.3. The Global Online Village ........................................................................................ 150
***B.3. The Global Online Village ........................................................................................ 150
***B.4. Staff development ..................................................................................................... 151
***B.4. Staff development ..................................................................................................... 151
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION .. 152
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IMPLEMENTATION .................................................................................................... 152
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***C.1. Summary of findings and recommendations ............................................................. 152
***C.1. Summary of findings and recommendations ............................................................. 152
***C.2. Strategy for implementation of the recommendations............................................... 153
***C.2. Strategy for implementation of the recommendations............................................... 153
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*IX. COORDINATING WITH INTERNATIONAL AND HOST COUNTRY DEVELOPMENT
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===IX. COORDINATING WITH INTERNATIONAL AND HOST COUNTRY DEVELOPMENT ORGANIZATIONS===
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ORGANIZATIONS ................................................................................................................................................. 155
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**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 155
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 155
***A.1. Introduction ............................................................................................................... 155
***A.1. Introduction ............................................................................................................... 155
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***B.4. The Office of Overseas Programming and Training Support .................................... 166
***B.4. The Office of Overseas Programming and Training Support .................................... 166
***B.5. The Office of Public Engagement ............................................................................. 167
***B.5. The Office of Public Engagement ............................................................................. 167
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION ... 167
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IMPLEMENTATION .................................................................................................... 167
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***C.1. Summary of findings and recommendations ............................................................. 167
***C.1. Summary of findings and recommendations ............................................................. 167
***C.2. Strategy for implementation of the recommendations............................................... 169
***C.2. Strategy for implementation of the recommendations............................................... 169
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*X. LOWERING EARLY TERMINATION RATES ..................................................................................................... 171
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===X. LOWERING EARLY TERMINATION RATES ===
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 171
**A. DESCRIPTION OF THE CURRENT PROCESS ......................................................... 171
***A.1. Types of early termination ........................................................................................ 171
***A.1. Types of early termination ........................................................................................ 171
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***B.1. Encouraging extensions ............................................................................................. 181
***B.1. Encouraging extensions ............................................................................................. 181
***B.2. Expectations management ......................................................................................... 181
***B.2. Expectations management ......................................................................................... 181
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION .. 182
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IMPLEMENTATION .................................................................................................... 182
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***C.1. Summary of findings and recommendations ............................................................. 182
***C.1. Summary of findings and recommendations ............................................................. 182
***C.2. Strategy for implementation of the recommendations............................................... 183
***C.2. Strategy for implementation of the recommendations............................................... 183
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*XI. STRENGTHENING THIRD GOAL ACTIVITIES AND REPORTING MECHANISMS ..................................... 185
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===XI. STRENGTHENING THIRD GOAL ACTIVITIES AND REPORTING MECHANISMS ===
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**A. DESCRIPTION OF CURRENT PROCESS .................................................................. 185
**A. DESCRIPTION OF CURRENT PROCESS .................................................................. 185
***A.1. Background ............................................................................................................... 185
***A.1. Background ............................................................................................................... 185
***A.2. Interpreting the third goal .......................................................................................... 185
***A.2. Interpreting the third goal .......................................................................................... 185
***A.3. Efforts to achieve the third goal ................................................................................ 187
***A.3. Efforts to achieve the third goal ................................................................................ 187
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***A.4. Monitoring and reporting of current third goal mechanisms of Volunteers and returned
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***A.4. Monitoring and reporting of current third goal mechanisms of Volunteers and returned Volunteers ................................................................................................................. 195
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Volunteers ................................................................................................................. 195
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***A.5. Incentives and awards ............................................................................................... 196
***A.5. Incentives and awards ............................................................................................... 196
**B. RECENT CHANGES .................................................................................................... 197
**B. RECENT CHANGES .................................................................................................... 197
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***B.3. Integrated Programming and Budget System (IPBS) Process ................................... 198
***B.3. Integrated Programming and Budget System (IPBS) Process ................................... 198
***B.4. Plans for outreach and enhancement from the Office of Public Engagement ........... 198
***B.4. Plans for outreach and enhancement from the Office of Public Engagement ........... 198
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR
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**C. SUMMARY OF FINDINGS, RECOMMENDATIONS, AND STRATEGY FOR IMPLEMENTATION ... 199
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IMPLEMENTATION .................................................................................................... 199
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***C.1. Summary of findings and recommendations ............................................................. 199
***C.1. Summary of findings and recommendations ............................................................. 199
***C.2. Strategy for implementation of the recommendations............................................... 201
***C.2. Strategy for implementation of the recommendations............................................... 201
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</small>
 
Also see: [[Acronyms]]
Also see: [[Acronyms]]
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===ACRONYM LIST===  
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==ACRONYM LIST==  
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Latest revision as of 20:20, 25 June 2010



United States Peace Corps
Comprehensive Agency Assessment June 2010
Link to PDF Report

Intro: Table of Contents and Acronyms
Part I: Executive Summary
Part II: Vision
Part III: Background and Assessment Methodology
Part IV: Adjusting Volunteer Placement
Part V: Strengthening Management and Independent Evaluation and Oversight
Part VI: Improving the Recruitment and Selection Process
Part VII: Medical Care of Volunteers
Part VIII: Training of Volunteers and Staff
Part IX: Coordinating with International and Host Country Development Organizations
Part X: Lowering Early Termination Rates
Independent Assessments & Reform Plans

Contents

[edit] Table of Contents

[edit] I. EXECUTIVE SUMMARY

[edit] II. VISION

[edit] III. BACKGROUND AND ASSESSMENT METHODOLOGY

[edit] IV. ADJUSTING VOLUNTEER PLACEMENT

[edit] V. STRENGTHENING MANAGEMENT AND INDEPENDENT EVALUATION AND OVERSIGHT

[edit] PART A: STRENGTHENING MANAGEMENT

[edit] PART B: THE FIVE-YEAR RULE

[edit] PART C: STRENGTHENING EVALUATION AND OVERSIGHT

[edit] VI. IMPROVING THE RECRUITMENT AND SELECTION PROCESS

[edit] VII. MEDICAL CARE OF VOLUNTEERS

[edit] PART A: VOLUNTEER TRAINING

[edit] PART B: STAFF TRAINING

Research .................................................................................................................... 147

[edit] IX. COORDINATING WITH INTERNATIONAL AND HOST COUNTRY DEVELOPMENT ORGANIZATIONS

[edit] X. LOWERING EARLY TERMINATION RATES

[edit] XI. STRENGTHENING THIRD GOAL ACTIVITIES AND REPORTING MECHANISMS

Also see: Acronyms

[edit] ACRONYM LIST

AO Administrative Officer
APCD Associate Peace Corps Director
APCMO Area Peace Corps Medical Officer
CD Country Director
CDA Country Desk Assistant
CDU Country Desk Unit
CHOPS Chief of Operations
CFO Chief Financial Officer
CIO Chief Information Officer
COS Close of Service
CWWS Coverdell World Wise Schools (program)
EMA Europe, Mediterranean, and Asia Region
ET Early Termination
FSN Foreign Service National
FY Fiscal Year
GAO General Accounting Office
GC General Counsel
HCN Host Country National
HDI Human Development Index
HRM Human Resources Management
IAP Inter-America and Pacific region
IST In-service Training
IPA Intergovernmental Personnel Act
IPBS Integrated Programming and Budget System
IG Inspector General
IT Information Technology
JCAHO Joint Commission on Accreditation of Healthcare Organizations
KSA Knowledge, Skills, and Abilities Medevac Medical Evacuation
MI Master’s International (program)
MOA Memorandum of Agreement
MOU Memorandum of Understanding
MS Manual Section
NGO Nongovernmental Organization
OACM Office of Acquisition and Contract Management
OCFO Office of the Chief Financial Officer
OCIO Office of Chief Information Officer
OGO Office of Global Operations
OMS Office of Medical Services
OPATS Office of Programming and Training Support
OPE Office of Public Engagement
OPSI Office of Private Sector Initiatives
OSIRP Office of Strategic Information, Research, and Planning
OST Overseas Staff Training
PCMO Peace Corps Medical Officer
PCR Peace Corps Response
PCRV Peace Corps Response Volunteer
PCT Peace Corps Trainee
PCV Peace Corps Volunteer
PCVHS Peace Corps Volunteer Health System
PCVL Peace Corps Volunteer Leader
PEPFAR President’s Emergency Plan for AIDS Relief
PSC Personal Service Contractor
PST Pre-Service Training
PTO Programming and Training Officer
QTRS Quarterly Trainee Report Summary
RPCV Returned Peace Corps Volunteer
RRO Regional Recruitment Office
SPA Small Project Assistance
S&S Safety and Security
STRAT Strategic Recruiter
TDY Temporary Duty
TEFL Teaching English as a Foreign Language
TESL Teaching English as a Second Language
TOT Training of Trainers
USAID U.S. Agency for International Development
USDH U.S. Direct Hire
VAC Volunteer Advisory Committee
VAD Volunteer Assignment Description
VDS Volunteer Delivery System
VRS Volunteer Recruitment and Selection
VS Volunteer Support
V/T Volunteer/Trainee
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